Refund policy

Returns

Sometimes a layer isn’t quite right.

To be eligible for a change-of-mind return, clothing must be unworn, unwashed and in its original condition, with tags attached. Accessories must be unused and returned with their original packaging. Please try clothing on indoors and take reasonable care of it while deciding.

We may reduce a refund if an item has been used, damaged or handled beyond what is needed to inspect it. Any exclusions will be shown on the product page before purchase. This does not affect your rights if an item is faulty, damaged, or not as described.

How to start a return

Contact us through our Contact Us page with your order number and the item you’d like to return. Please wait for our return instructions before sending anything back.

For change-of-mind returns, you are responsible for the return postage unless we tell you otherwise. We recommend using a tracked service and keeping proof of postage, as we can’t refund items that don’t reach us.

Damaged, faulty or incorrect items

Please check your order when it arrives. If an item is damaged, faulty or not what you ordered, contact us through our Contact Us page as soon as possible. Include your order number and a description of the issue. We’ll help put it right, and we’ll cover reasonable return postage where required by law.

Exchanges

Need a different size or colour? Contact us before returning your item and we’ll let you know what options are available. Exchanges depend on stock. If we can’t arrange an exchange, you can return the eligible item and place a new order.

UK cancellations

If you’re a consumer in the UK and buy online, you may have the right to cancel your order within 14 days after receiving it, without giving a reason. Once you tell us you wish to cancel, you have a further 14 days to send the goods back.

For eligible cancellations, we’ll refund the item price and standard delivery charge. If you chose a more expensive delivery option, we’ll refund up to the cost of standard delivery. We may withhold the refund until we receive the goods or you provide evidence that you’ve sent them back.

To tell us you’re cancelling, contact us through our Contact Us page. This right is separate from any additional returns we may offer.

European Union cancellations

If you’re a consumer in the EU and buy online, you may have the right to cancel your order within 14 days after receiving the goods, without giving a reason. Once you tell us you wish to cancel, you have a further 14 days to return them.

You’re responsible for the direct cost of returning goods after cancellation, where we have informed you of this before purchase. To tell us you’re cancelling, contact us through our Contact Us page. This right is separate from any additional returns we may offer.

International orders: EU and US

For orders shipped outside the UK, return postage for change-of-mind returns is the customer’s responsibility unless we state otherwise or applicable law requires otherwise. International return postage can be costly, so please check the item details and sizing information before ordering.

Import duties, customs charges and local taxes may apply to international orders, depending on the destination and how the order is processed at checkout. Any charges collected by customs or the carrier, and whether they can be reclaimed after a return, are determined by the relevant authorities or carrier. Please check our Shipping Policy and the charges shown at checkout before placing your order.

Customers in the EU retain any cancellation and consumer rights that apply to their purchase under local law. For customers in the United States, change-of-mind returns are handled under the return terms above, subject to any rights provided by applicable state or federal law.

Refunds

Once your return arrives, we’ll inspect it and let you know whether the refund has been approved. Approved refunds will be sent to your original payment method. Your bank or payment provider may take additional time to process the refund.

If you haven’t received your refund after it has been approved, please contact us through our Contact Us page.

This policy does not limit any rights you have under applicable consumer protection laws, including rights relating to faulty, damaged, misdescribed or undelivered goods.