Shipping policy

Thank you for shopping with Gorse. This policy explains how we prepare and ship orders, and what to expect once your parcel is on its way.

Order processing

We aim to process orders within 1 business day, excluding public holidays. Orders placed after noon, at weekends or on public holidays may begin processing on the next business day.

Once your order has shipped, we’ll email you a dispatch confirmation and tracking details where the shipping method provides them.

Shipping methods, costs and delivery times

Available delivery methods, costs and estimated delivery times are shown at checkout. Shipping costs may depend on your destination, order and selected method. Any free shipping offer will be shown at checkout.

Delivery estimates begin once your order has shipped. They are estimates rather than guaranteed delivery dates and may be affected by the carrier, customs processing, weather or other events outside our control.

International taxes, duties and customs

For international orders, SWAP Global, provided by SWAP Commerce, calculates applicable taxes and duties using the order and destination details. Any applicable shipping charges, taxes, duties and fees will be shown in the checkout breakdown before you place your order.

Please check the checkout breakdown carefully. It will indicate whether applicable import taxes and duties are included in the amount paid at checkout or whether any charges may be collected by the carrier or customs authority before delivery. Any charges not included in your checkout total may be payable by you on delivery.

Customs authorities may process parcels at different speeds, which can affect delivery times. If you have questions about charges shown at checkout, please contact us before placing your order.

Shipping destinations

We currently ship to Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, New Zealand, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, the United Kingdom and the United States.

Available destinations and delivery options are confirmed at checkout. If your country isn’t listed, we’re unable to ship there at this time.

Tracking your order

We’ll send tracking details by email when your order ships, if tracking is available for the selected method. Tracking may take some time to show its first update.

Delivery address

Please check your delivery address before placing your order. If you need to correct it, contact us through our Contact Us page as soon as possible. We may be unable to change the address once an order has been prepared or shipped.

Delayed, lost or damaged parcels

If your parcel is delayed, appears to be lost, or arrives damaged, please contact us through our Contact Us page with your order number. We’ll look into it and help with the next steps.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible. We’ll do our best to help before it has shipped, but changes may not be possible once it is being prepared or is with the carrier. This does not affect any cancellation rights you have under applicable law. See our Refund Policy for more information.